Help & Guides
Everything you need to successfully integrate and use KIWacht.
Getting Started
Set up quickly
Integrations
Connect with your tools
FAQ
Frequently asked questions
Chat Integration
Connect with chat systems
How does KIWacht work?
KIWacht reads incoming support tickets, sorts them using AI, and routes them to relevant support links you’ve defined — all without storing a single word.
✅ What we've built
- •An AI-powered system for automatic support ticket sorting
- •Fast and reliable processing of your support requests
- •Support for custom categories without storing your data
- •German language support optimized for the DACH market
- •80 free requests with a simple upgrade path
Privacy guaranteed
Kiwacht never stores the content of your support tickets. We forget your emails immediately after processing.
Getting Started
Get started in just a few steps:
- Go to the Dashboard.
- Click “Generate new key”.
- Copy your API key (starts with
kws_). - Use it in your support system.
Integrations
💡 Free alternative to Zapier
Use Google Apps Script (for Gmail), Power Automate (for Outlook), or Zoho Flow (for Zoho Mail) to integrate KIWacht for free — no subscription required.
Gmail with Google Apps Script
Automate your emails with Google Apps Script — free and GDPR-compliant.
🏷️Block 1: Create labels in Gmail
Open Gmail → Click "Labels"
Click "Create new label"
Enter a name, e.g. kiwacht-ticket
Choose a label color and click "Create"
💡 Important: Without this label, the script won’t find any emails!
📜Block 2: Set up Google Apps Script
- Go to Google Apps Script
- Make sure you’re signed in to your Gmail account (check top-right)
- Create a new project
- First, go to the Dashboardto generate an API key (if you haven’t already)
- Apply the label
kiwacht-ticketto a test email (e.g., send yourself a message). - Copy the full script (see below) and paste it into your Google Apps Script project.
- Find this line:
- Replace the placeholder with your real API key from the Dashboard.
- Save the script
📜 View full script
🔑 Important: Find this line in the script:
const KIWACHT_API_KEY = 'kws_YOUR_API_KEY_HERE';Replace 'kws_YOUR_API_KEY_HERE' with your real key from the Dashboard.
⚙️Block 3: Set up trigger & test
- Test manually: Click the green “Run” button → select
classifyAndLabel→ run it. - Check your inbox after 30 seconds for an email from “KIWacht Assistant”.
- Set up the time-based trigger:
- Go to “Triggers” in the left sidebar
- Click “+ Add Trigger”
- Function:
classifyAndLabel - Event source:
Time-driven - Time interval:
Minutes timer → Every 5 minutes - Click “Save”
⚠️ Without this step, the script will not run automatically!
✅ Success Checklist
- • Applied
kiwacht-ticketlabel to a test email - • API key correctly inserted and saved
- • Manual test successful (received KIWacht Assistant email)
- • Time-based trigger set up (every 5 minutes)
- • Label like
!URGENT – URGENTwas added?
If all items are complete, KIWacht is working correctly.
Frequently Asked Questions
We do not store any personal data. Every request is processed independently and not saved. Our AI only analyzes content to categorize it, without retaining any information.