KIWacht.de
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Privacy Policy

1. Controller and Purpose

The data controller is:

KIWacht
info@kiwacht.de

KIWacht enables you to classify support requests from **any system** (email, chat, CRM) using rules or optional AI — while keeping your data under your control.

2. Zero-Data Architecture

KIWacht is designed with **no database and no persistent storage**:

  • All processing happens **in your automation environment** (e.g., Google Apps Script)
  • KIWacht **never receives your messages directly** — only your script sends data
  • When AI is used, text is **discarded immediately after classification**
  • We store **no email content, headers, IPs, or metadata**

This ensures **maximum security**, **GDPR alignment**, and **predictable costs**.

3. Optional AI Processing

If you enable AI classification:

  • Your script sends text to our API
  • We forward it to OpenAI **only for that single request**
  • OpenAI processing uses **EU Standard Contractual Clauses (SCCs)**
  • **Training is disabled** — your data is not used to improve models

You can disable AI at any time — KIWacht will continue working with your keyword rules.

4. Usage Tracking

We use **Upstash Redis** to count API usage per key (e.g., 42/80 requests). This data is:

  • **Anonymized** (no user identity linked)
  • **Auto-deleted after 31 days**
  • **Never includes message content**

5. Your Rights

You have the right to access, rectify, or delete your data. Since we store **no personal data**, these rights are fulfilled by design.

6. Contact

For privacy inquiries, contact:info@kiwacht.de