🎛️ Dashboard
Manage your classification rules and automation settings here.
🔧Automation Requirements
Generate API key
If not done yet: go to Dashboardto generate a new API key.
💡 Save your API key securely. You’ll need it in your automation tool.
Select your email provider
Set up automation in your email system:
Free – no license required
Requires Power Automate Premium
Included in most Zoho plans
From Professional plan
Coming soon – universal integration
On request
ℹ️ Your rules (FAQ links, categories, auto-replies) apply to all platforms equally — they are synchronized via your API key.
📧 Important: Label Names
The Google Apps Script looks for emails labeled kiwacht-ticket. Ensure incoming messages receive this label — manually or via filters.
Rule 1
Currently only compatible with Gmail
Use {url} as placeholder
📬 Fallback Contact (optional)
If no matching link is found, this contact will be offered.
Shown when: no FAQ suggestions match, AI is uncertain, or ticket requires human review.
🧠 Enable AI Mode
Use Artificial Intelligence
When enabled, KIWacht uses GPT for deeper analysis. Otherwise, only local keyword matching is used.
Rules are stored locally in your browser. No data is stored on our servers — GDPR-compliant.