KIWacht.de
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HelpSpace gives you a better cage.
KIWacht gives you freedom.

HelpSpace is a beautiful, modern ticket system — but still a cage for your data.
KIWacht is the invisible assistant that makes your existing email smarter — without prison.

🏢

HelpSpace

The beautiful new cage

  • ❌New platform — your team has to move
  • ❌Data prison — thousands of tickets trapped in their system
  • ❌Complex API — 15+ endpoints for tickets, messages, tasks
  • ❌Monthly dependency — your data is the hostage
🕊️

KIWacht

The liberating alternative

  • ✅Stay where you are — works in your existing inbox
  • ✅No data storage — read, analyze, forget
  • ✅Simple API — 1 endpoint: "classify this email"
  • ✅Free anytime — no lock-in, no captivity

Two Fundamental Belief Systems

🔒

HelpSpace believes:

"Email is chaotic. You need OUR structured platform,
OUR tickets, OUR workflows — then everything gets better."

🔓

KIWacht proves:

"Email is perfect. You just need AI that understands
what your customers really want — not new prison guard software."

Complexity vs. Clarity — Under the Hood

This is how HelpSpace classifies a support request:

// 1. Create ticket POST /api/tickets // 2. Add message POST /api/messages // 3. Assign tasks POST /api/tasks // 4. Set status PUT /api/tickets/{id} // 5. Update sidebar PUT /api/custom-sidebar // ...and 10 more API calls

15+ API endpoints — for one simple email.

This is how KIWacht classifies a support request:

// Classify email — that's it POST /api/classify { "text": "Help, my data is gone!" }

1 API endpoint — immediate priority: ⚠️ URGENT

The Truth About Data Storage

HelpSpace stores everything:

  • •Every customer email — forever
  • •Your complete ticket history
  • •Customer database with profiles
  • •Knowledge base content

This means: Data Processing Agreement (DPA) required, compliance risks, your data is trapped — you can't just switch.

KIWacht stores nothing:

  • •Read email — 300ms analysis
  • •Recognize priority — instantly
  • •Forget — no traces
  • •Your data stays with you

This means: No DPA needed, no compliance risk, full data sovereignty — you're free anytime.

The Day You Want to Switch

Every software subscription ends someday. The difference shows when you want to leave.

Leaving HelpSpace:

  1. 1Request data export
  2. 2Clean up CSV files
  3. 3Import to new system
  4. 4Retrain team
  5. 5Rebuild workflows

Weeks of work — because your data was trapped.

Leaving KIWacht:

  1. 1Cancel subscription
  2. 2Delete API key
  3. 3Done

3 minutes — because we have nothing of yours.

Test Freedom — Not the Cage

80 free requests — no credit card, no contract, no changes required.
Experience what support feels like when the software serves you — not the other way around.

Test Free FreedomSee Zendesk Comparison Too

🕊️ No lock-in • 🔓 No data storage • 🚀 5-minute setup