Zendesk: The Customer Becomes a Ticket.
KIWacht: The Customer Stays Human.
Zendesk forces your customers into forms and workflows.
KIWacht lets your customers write the way humans write — and still prioritises automatically.
Zendesk
The Customer Becomes a Ticket
- ❌Form Tyranny — customers must fill out fields
- ❌Platform Switch — your team has to move
- ❌€55/agent/month — expensive for small teams
- ❌DPA Required — because all data is stored
KIWacht
The Customer Stays Human
- ✅Free Communication — customers write as always
- ✅Stay Where You Are — works in Gmail/Outlook
- ✅€49/month flat — for the whole team
- ✅No DPA Needed — because we store nothing
Two Different Truths About Scalability
Zendesk Claims:
"Gmail isn't scalable —
You need our platform
for professional support."
KIWacht Proves:
"Gmail is scalable — when it's intelligently
programmed with freedom from
software tyranny."
How Your Customer Experiences Support
With Zendesk:
"Please fill out the form:"
• Choose category
• Set priority
• Write subject
• Detailed description
The customer becomes a data entry robot — not a conversation partner.
With KIWacht:
"Just write us an email:"
• "Help, my data is gone!"
• "I want to cancel"
• "Your product doesn't work"
The customer writes like a human — the AI still understands urgency.
Migration vs. Instant Start
How You Start With Zendesk:
- Migrate all email inboxes (weeks)
- Train team in new UI (days)
- Configure workflows and automation (weeks)
- Sign DPA and clarify compliance
- Negotiate price — €55/agent/month minimum
Weeks to months — typical enterprise software rollout.
How You Start With KIWacht:
- Generate API key in dashboard (1 minute)
- Insert into Gmail Apps Script (2 minutes)
- First emails get prioritised (2 minutes)
5 minutes — because we respect that you want to help customers.
The Truth About Data Storage
Zendesk stores every customer interaction — forever.
This means: Data Processing Agreement (DPA), compliance risks, data prison.
Zendesk:
Your data is trapped —
You can't simply switch
KIWacht:
Your data stays with you —
You're always free
Free Yourself From Ticket Tyranny
80 free requests — test KIWacht without migration, without DPA, without forcing your customers into forms.
💬 Customers Stay Human • 🕊️ No Data Prison • ⚡ 5-Minute Setup