Freshdesk: The Ticket Straitjacket.
KIWacht: Email Freedom.
Freshdesk forces your customers into ticket forms.
KIWacht lets your customers write however they want — and still understands the urgency.
Freshdesk
The Ticket Straitjacket
- ❌$49/Agent/Month — $147 for 3 people
- ❌Form Compulsion — Customers must learn to ticket
- ❌Weeks of setup — Migration + training
- ❌DPA required — all data is stored
KIWacht
The Email Freedom
- ✅$49/month flat — for the entire team
- ✅Free communication — customers write naturally
- ✅5-minute setup — no migration needed
- ✅No DPA needed — because we don't store anything
Two Different Truths About Customer Communication
Freshdesk believes:
"Customers must learn
how to ticket properly —
otherwise support doesn't work."
KIWacht proves:
"Customers know how to
write emails —
the AI must understand them."
This Is How Your Customers Experience Support
With Freshdesk:
"Please fill out the ticket form:"
• Enter subject
• Choose category
• Set priority
• Detailed description
The customer becomes a form filler — not a conversation partner.
With KIWacht:
"Write us an email:"
• "Help, my invoice is wrong!"
• "I forgot my password"
• "The product isn't working"
The customer writes like in real life — the AI understands the urgency.
Your Own Ticketing System — Without Freshdesk
Google Forms
Customers send support requests
→ Form creates email
KIWacht AI
Analyzes email content
→ Sets priority + category
Google Sheets
Shows all tickets with
priority and status
Why pay $147/month for Freshdesk when you can build
a better system with Google Workspace + KIWacht for $49/month?
Complex Migration vs. Instant Start
This is how you start with Freshdesk:
- Migrate email inboxes to Freshdesk (days)
- Train agents in new UI (hours)
- Set up ticket workflows and automation (days)
- Inform customers about new support process
- Sign DPA and clarify compliance
Days to weeks — and $49/agent/month.
This is how you start with KIWacht:
- Generate API key in dashboard (1 minute)
- Insert into Gmail Apps Script (2 minutes)
- First emails get prioritized (2 minutes)
5 minutes — and $49/month for the whole team.
The Truth About "Growth" Prices
Freshdesk doesn't cost $49 — but $49 per agent.
A 3-person team pays $147/month. A 5-person team $245/month.
Freshdesk:
$49/agent/month
→ $147 for 3 people
KIWacht:
$49/month flat
→ no matter how many people
Free Yourself From The Ticket Straitjacket
80 free requests — test KIWacht without Freshdesk migration, without DPA, without forcing your customers to fill out forms.
💬 Customers write naturally • 💎 Flat price • ⚡ 5-minute setup